Update - Founders Update on COVID-19

Written By Helen

A little message from our co-founders during the Covid-19 outbreak.

We just wanted to let you know the steps that we are taking to make sure that we provide a safe working environment whilst still delivering great service (and lights!). 

Still trading, still shipping.  Please order as normal.

Our houseof HQ has now relocated to working from home as has our 5* customer service team.  If you need to get in touch with us please contact us via phone as normal or email us on help@houseof.com and we will be in touch. 

Deliveries 

Deliveries lead times are now slightly longer, with some deliveries taking 4 working days to reach customers.  This is due to reduced staffing levels at our warehouse.  We have sent home all non-essential staff from our warehouse in Devon. For any staff left at the warehouse packing orders we have taken safety measures to ensure that they still have a safe working environment, including cleaning facilities and distancing measures.  Keeping them safe whilst also giving them a place to work and pay their bills is a fine balance which needs to be constantly monitored. 

It is a really scary time for small businesses, we still have bills to pay and staff to support.   

Staff Safety

Although we do not want covid-19 to stop us from working and sending you your purchases we will continue to listen to the government's advice and take drastic measures to keep our staff safe if we need to.  Any further updates on our trading will be sent via email or social media and so please keep a lookout.  

Returns 

We have also changed our returns policy to 60 days so that you have time to get to the post office.  We will extend this if needed after any further announcements from the government.  So you can shop safely in the knowledge that you can get it back if it is not quite right.  Please note that returns may take slightly longer than normal to process as we quarantine all packages delivered to the warehouse for 72 hours to stop the spread. 

Thank you again for supporting us. 

Helen and Michael. 

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